Delete your Fideloop account

• Enter the email address of your account. We send a six digit code to it, valid for fifteen minutes.
• Enter that code. We then show you what the account holds: your cards, the shops where you have one and the rewards already received.
• Confirm. Deletion is scheduled, your devices are signed out at once, and the erasure date is displayed.

Erasure happens thirty days after your request. Until then, come back to this page, enter a new code and cancel: your cards and your stamps come back exactly as they were.

After that, there is nothing left to restore, and we cannot go back.

• Your cards and your stamps, at every shop, including a full card whose reward has not been handed over yet.
• Your email address, your settings, your devices and your notifications.
• Your visit history.

What stays, and why: every visit leaves the merchant a line without a customer, rounded to the day. It no longer carries your identifier or your card, and it exists because a shop's counters and accounts cannot change retroactively.

Before confirming, you can ask for a copy of your data. It is sent by email, to the account address, as two attachments: a readable page and a data file.

It contains everything the account holds, including what you would not have thought to ask for: your cards, every stamp with its date, your devices, the notifications sent and your previous requests.

An account can be the last owner of a shop. Deleting that account does not close the shop: it would be left with nobody to run it, so we keep the single record that carries that role, and nothing else on your customer side.

If you want to close the shop too, this page offers to do so and asks you to type its exact name. That closure is immediate and final: its customers' cards, their stamps and the team's access go with it, with no thirty day window.

If you have the app, the shortest route is Profile, then Delete my account: you are already signed in, and there is no code to wait for.

This page exists for those who have uninstalled the app, changed phone, or do not want to reinstall it just to leave.

If the code does not arrive, check your spam folder, then ask for another one. If you signed in with Apple and hid your address, enter the privaterelay.appleid.com address Apple created for Fideloop.

For everything else, write to hello@fideloop.app: we answer within one month at the latest.